Check service status
Confirm N3XI0M services are operational before changing your local installation.
Open status page →Help Centre
N3XI0M Support
Troubleshoot common launcher issues, check service health, gather useful diagnostic information, and contact the community when you need more help.
Start Here
Check your version
Make sure you are using the current supported release from the official distribution source.
View latest release →Try common fixes
Restart the launcher, verify your network connection, and try launching again before reinstalling anything.
Collect diagnostics
If the problem remains, collect the error message, launcher version, OS version, and relevant logs.
Common Issues
The launcher will not open
Try these checks in order:
- Restart the computer.
- Confirm you downloaded the current official release.
- Check whether Windows blocked or quarantined the file.
- Make sure required runtime components are installed.
- Capture any error message before asking for support.
The launcher cannot connect
Check the N3XI0M status page first. If services are operational, confirm your internet connection works normally and that a firewall, VPN, proxy, DNS filter, or security product is not blocking the launcher.
The download failed or disappeared
Download only from the official N3XI0M distribution source. Check your browser download history and antivirus quarantine before downloading again.
I have an old version
Check the download page for the current release. Avoid mixing files from different builds unless the release instructions specifically tell you to do so.
Discord or member counts are unavailable
Discord statistics can occasionally enter a degraded state even when the main website is operational. Check the status page for the latest service information.
Before Asking for Help
Providing useful diagnostic information makes support much faster. Do not post passwords, account tokens, authentication cookies, private keys, or other secrets.
System
- Windows version
- 64-bit architecture confirmation
- Launcher version
- Installation location
Problem
- What you expected to happen
- What actually happened
- Exact error text
- Steps that reproduce the issue
Evidence
- Relevant screenshots
- Launcher logs
- Approximate time the failure occurred
- Any troubleshooting already attempted
Quick Diagnostic Checklist
Complete the checklist before contacting support.
Still stuck?
Contact N3XI0M Support
Join the official Discord and describe the problem clearly. Include the diagnostic information above where relevant.